Privacy Policy

Last updated on January 10, 2026.

RentRemote, Inc. ("RentRemote," "we," "us," or "our") operates RentOS, a property management system for mid-term rental operators. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website at rentremote.com, our RentOS platform, and related services (collectively, the "Services").

This policy applies to property operators, property managers, guests, and visitors who interact with our Services.

1. Information We Collect

1.1 Information You Provide to Us

When you use our Services, you may provide us with the following information:

  • Account Information: Name, email address, phone number, company name, and password when you create an account
  • Property Information: Property addresses, configurations, utility account details, inventory lists, access system information, and property documentation
  • Guest Information: Guest names, contact information, identification documents, stay preferences, communication history, and payment information
  • Booking and Lease Data: Reservation details, lease terms, payment schedules, deposit amounts, and transaction records
  • Operational Data: Incident reports, maintenance requests, cleaning schedules, communication logs, and task assignments
  • Payment Information: Credit card details, bank account information, billing addresses, and payment history (processed through secure third-party payment processors)
  • Communication Data: Messages, emails, and other communications sent through our platform

1.2 Information We Collect Automatically

When you access our Services, we automatically collect:

  • Usage Information: Pages visited, features used, actions taken, and time spent on our platform
  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
  • Location Information: General geographic location based on IP address
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to improve user experience and analyze usage patterns

1.3 Information from Third Parties

We may receive information from:

  • Payment processors (transaction confirmations and payment status)
  • Smart lock and access control systems (access logs and integration data)
  • Calendar services (Google Calendar sync data)
  • Communication platforms (Slack integration data)
  • Public databases and data providers (property information verification)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Platform Operations: To provide, maintain, and improve RentOS functionality, including property management, guest relationship management, reservations, operations coordination, and calendar management
  • Communication: To send operational notifications, booking confirmations, maintenance alerts, system updates, and respond to inquiries
  • Payment Processing: To process payments, manage subscriptions, handle refunds, and maintain financial records
  • Automation: To enable automated workflows, triggers, reminders, and operational tasks
  • Analytics: To analyze usage patterns, improve features, and optimize platform performance
  • Security: To detect fraud, prevent abuse, and protect the security of our platform and users
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations
  • Marketing: To send newsletters, product updates, and promotional materials (with your consent where required)

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We share information with third-party vendors who perform services on our behalf, including cloud hosting (AWS, Google Cloud), payment processing (Stripe, PayPal), email services, SMS providers, analytics tools, and customer support platforms
  • Integrations: When you connect third-party services (smart locks, Slack, Google Calendar), we share necessary information to enable these integrations
  • Business Transfers: If RentRemote is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
  • Legal Requirements: We may disclose information to comply with legal obligations, court orders, government requests, or to protect our rights, property, and safety
  • With Your Consent: We may share information with your explicit consent or at your direction

Property Operators and Guests: If you are a guest, your information may be shared with the property operator managing your reservation. If you are a property operator, guest information you collect is shared with you through the platform.

4. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements:

  • Account Data: Retained while your account is active and for a reasonable period afterward
  • Booking and Transaction Records: Retained for at least 7 years for tax and legal compliance
  • Communication Logs: Retained for operational purposes and legal compliance
  • Operational Data: Retained as long as necessary for operational continuity

You may request deletion of your information, subject to legal and contractual retention requirements. Contact us at privacy@rentremote.com to submit a deletion request.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee training on data privacy and security
  • Secure data centers and infrastructure

However, no security system is completely foolproof. While we strive to protect your information, we cannot guarantee absolute security. Please use strong passwords and protect your account credentials.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Portability: Request a copy of your information in a machine-readable format
  • Objection: Object to certain processing of your information
  • Restriction: Request restriction of processing in certain circumstances
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@rentremote.com. We will respond to your request within the timeframe required by applicable law.

You may also opt out of marketing communications by clicking the "unsubscribe" link in our emails or by contacting us directly.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Authenticate your account and maintain sessions
  • Analyze usage patterns and improve our Services
  • Deliver relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

8. International Data Transfers

RentRemote is based in the United States. If you access our Services from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from your country.

By using our Services, you consent to the transfer of your information to countries outside your country of residence. We implement appropriate safeguards to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@rentremote.com, and we will take steps to delete such information.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with personal information.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and disclose
  • Right to request deletion of your personal information
  • Right to opt out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@rentremote.com or call us at the number provided below. We will verify your identity before processing your request.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including:

  • Right to access, correct, and delete your personal data
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

Our legal basis for processing your information includes: performance of a contract, legitimate interests, legal compliance, and consent where applicable.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

RentRemote, Inc.
Email: privacy@rentremote.com
Website: rentremote.com

For data protection inquiries specifically, you may also contact our Data Protection Officer at dpo@rentremote.com.