Guest Communication

Templates: Check-In and Check-Out Instructions, Written Once

Write your check-in and check-out instructions once, drop in variables for the guest and property, and reuse them for every reservation.

Template Creation

Start from a real example, not a blank page

Build check-in and check-out templates from a starter library, then personalize each one with variables.

Check-in3Check-out2

Check-In and Check-Out

Write instruction templates for exactly two moments: check-in and check-out.

Self-Service Check-In

Keyless entry, no host contact needed.

Preview

Starter Templates

Copy a ready-made example, like a self-service check-in guide, and edit it.

{{property.name}}{{guest.first_name}}{{reservation.check_in_time}}{{provider.name}}

Variable Categories

Insert variables for the property, reservation, guest, provider, or dates.

{{guest.first_name}}→Elena
{{property.name}}→Gracia Loft 2B

Variables Auto-Fill

Each variable is replaced with the real reservation data when the template is used.

BI

Check-in time: {{reservation.check_in_time}}

Text Formatting

Bold or italicize text from the toolbar without learning any markup.

1Browse starters
2Customize
3Set a default

Getting Started Guide

A three-step walkthrough shows you how to pick, customize, and set a default.

Preview & Validation

See the message before a guest ever does

Check your template for errors, preview it with sample data, and send yourself a test email.

Hi {{guest.first_name}}, from {{guest.surname}}...
Unknown variable {{guest.surname}}
3 other variables recognized

Live Validation

The editor flags errors and warnings in your template as you type.

Welcome to Gracia Loft 2B! Check-in time: 3:00 PM Access code: 4471

Rendered Preview

Preview the template filled in with sample guest and property data.

RawRendered

Raw or Rendered

Switch between the raw template text and its rendered preview, and copy either one.

you@urbanstays.com
Send preview

Send Preview Email

Send yourself a test email of the template before you use it on a guest.

Version History
v3

Gracia Loft Welcome

Today

v2

Gracia Loft Welcome

2 days ago

v1

Gracia Loft Welcome

3 weeks ago

Version History

Every saved edit is versioned, and you can restore any earlier version.

Deactivate
Duplicate
Set as default
Delete

Duplicate Template

Clone an existing template as the starting point for a new variant.

Organize & Control

Keep your template library tidy

Set a default per type, retire old templates without deleting them, and control who can make changes.

Set as Default

Mark one check-in and one check-out template to be used automatically.

Activate or Deactivate

Turn a template off without deleting it, then turn it back on later.

Permanent Delete

Delete a template for good, with a confirmation step to prevent mistakes.

Search Templates

Search your template list by name to find the right one fast.

Defaults Only Filter

Toggle the list to show only your default templates.

View or Manage Permission

Staff can be limited to viewing templates while managers edit and publish them.

Want to see it on your own portfolio?

Book a walkthrough with someone who has run a mid term operation. Every property you manage in RentOS is also listed on Rent Remote, free on every plan.