Message Platform Support

Type @ to attach a reservation, property, guest, or payout, so the message links straight to it.

Attach a screenshot and a separate file to one message, each shown with its name and size.

Start a new conversation with a subject line, so it's identifiable in the list without opening it.

Press Enter to send a message, or Shift+Enter to start a new line without sending.

A sent message shows as sending right away, and a failed send can be retried from the same spot.

Open a Documents panel on any conversation to see files filed against that specific thread.

Filter your conversation list by open, resolved, or closed status with a single tab.

A badge on each conversation shows how many messages in it you haven't read yet.

Opening a conversation clears its unread badge automatically, with no separate action needed.

Mark a conversation resolved once support has answered it, and it moves out of your open list.

Reopen a resolved conversation if the issue comes back, and it returns to your open list.

Start a conversation with a title and message whenever you need to reach the support team directly.

Every conversation has its own Documents panel, holding every file filed against that thread.

Search a conversation's filed documents by name to find one without scrolling the whole list.

Switch a conversation's documents between a grid of previews and a sortable list.

A conversation's documents are grouped by month, newest first, so a recent upload is easy to find.

Download any file filed against a conversation directly from its Documents panel.

Delete a document that was filed by mistake, directly from the conversation's Documents panel.