Manage Guest Reviews in RentOS
See every guest review from your RentOS bookings, rated by category, and respond with an AI-drafted reply you can edit before posting.
Property: Gracia Loft 2B, Barcelona
Guest: Elena Marchetti
“Amazing stay, the loft was spotless and the host communication was excellent throughout our week in Gracia.”
Write your response
Property: Alfama Studio 3, Lisbon
Guest: Tomás Duarte
“Great location, check-in was smooth. WiFi dropped a couple of times but otherwise a comfortable stay.”
Thanks for staying with us, Tomás! We've flagged the WiFi issue with our building's provider.
See every guest review in one feed
Every review from a RentOS booking lands here, with full guest, property, and rating detail.
Sara Kowalski
“Checked in late at night and everything was effortless. Would book Chiado Flat 12 again.”
Guest Reviews
Every review from a completed RentOS booking appears here, tied to the guest and stay.
428 reviews
Review Details
See the guest's name, stay dates, property, rating, and full comment in one card.
Category Ratings
See ratings for cleanliness, accuracy, communication, location, check-in, and value on every review.
Guest: Elena Marchetti
Property Association
Every review links to its property, so you can see which listings guests rate highest.
Advanced Filtering
Filter by property, rating range, response status, publish status, or date, then sort the results.
Smart Sorting
Sort by newest, oldest, highest or lowest rated, or property and guest name A-Z.
All time
Reviews with a response
Reviews without a response
Gracia Loft 2B, Barcelona
62 reviews
Chiado Flat 12, Lisbon
41 reviews
Malasaña Duplex 7, Madrid
37 reviews
El Born Suite 4, Barcelona
Ribeira Studio 9, Porto
Know where your reviews stand
Track total reviews, average rating, response rate, and which properties need a reply.
Average Rating
4.7
Total Reviews
428
Response Rate
89%
Needs Response
48
Review Stats
See total reviews, average rating, and its change against the last 30 days.
380 of 428 reviews answered
Response Rate
Track the share of reviews you've responded to, shown as a percentage with a progress bar.
Needs Attention Count
See how many reviews still have no response, flagged for action right on the dashboard.
Top Rated Properties
See which properties rank highest by average rating and review count.
Properties Needing Attention
See which properties have the most unanswered reviews, so you know where to respond first.
Bulk CSV Export
Select reviews and export them to CSV for reporting or analysis outside RentOS.
Reply faster, with help from AI
Draft a reply with AI, edit it, publish it, or flag a review for moderation.
Write and Edit Responses
Write, edit, or update your response to any review, right from RentOS.
AI-Drafted Responses
Generate a suggested response with AI, then review and edit it before you post.
Publish Control
Publish or unpublish any response to control what guests see on your listing.
Bulk Publish Actions
Publish or unpublish every response at once, instead of clicking through them one by one.
Flag for Moderation
Flag a review for moderation when it needs a closer look.
Needs-Response Filter
Filter to only the reviews that still need a response from you.
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