Every Guest, One Record
See a guest's contact details, stay history, and latest booking in one profile. Search, filter, and export the list you manage.
Elena Marchetti
ReturningMember since Mar 2024
Email verified
VerifiedPhone verified
VerifiedID verified
Not verified| Booking | Property | Amount | Status |
|---|---|---|---|
| URB-4F82K | Gracia Loft 2B, Barcelona | €1,015 | Confirmed |
| URB-0J55D | El Born Suite 4, Barcelona | €980 | Completed |
| URB-7H12S | Malasaña Duplex 7, Madrid | €890 | Completed |
What's on every guest record
Each profile carries contact details, reservation history, and verification status, built from the same record as their bookings.
Sara Kowalski
Contact Details
Full name, email, phone, city, and country are stored on every guest record and editable from their profile.
Reservation History
See the total number of reservations for a guest and open their full booking timeline from the profile.
Latest Reservation
The guest list shows each guest's latest booking code, property, status, and check-in and check-out dates.
Guest Detail Page
Open a guest's stay, payment schedule, reservations, documents, issues, and message history from one page.
Create and Edit Profiles
Add a new guest with name, email, and phone, or edit an existing profile's contact and identity fields.
New vs Returning
Every guest is marked new or returning based on their reservation count, so repeat stays stand out.
| Guest | Reservations | Actions |
|---|---|---|
Elena Marchetti Barcelona, Spain | 3 | |
Tomás Duarte Lisbon, Portugal | 1 | |
Sara Kowalski Lisbon, Portugal | 2 | |
Marc Guillem Barcelona, Spain | 4 | |
Inês Ferreira Madrid, Spain | 1 | |
Pau Vidal Valencia, Spain | 2 |
Find the guest you need
Filter the guest list by property, reservation status, or check-in dates, or search by name, email, or phone.
Search by Name or Email
Type a name, email, or phone number to find a guest instantly across the full list.
Filter by Property
Show only guests who stayed at one property, chosen from the list of properties you manage.
Filter by Reservation Status
Narrow the guest list to pending, confirmed, completed, or cancelled reservations to match your view.
Filter by Check-in Date
Set a check-in from and to date to find guests arriving in a specific week or season.
Sort the List
Sort guests by name, email, total reservations, or date added, in ascending or descending order.
Export to CSV
Export the filtered guest list to CSV with contact details, reservation count, guest type, and latest booking.
Act on a guest without leaving the page
Message a guest, chase an overdue payment, file an ID, or block an account, right from their profile.
Message the Guest
Open a guest's conversation thread, on email, WhatsApp, or the OTA it started on, from their profile.
Add a Private Note
File a note about a guest's preferences or a handoff detail into their shared message timeline.
Communication Timeline
See notes, logged calls, emails, and chat messages for a guest merged into one time-ordered history.
Chase an Overdue Payment
An overdue balance surfaces a banner with the amount and due date, and a button to email the guest.
Verify Identity
File a passport or ID by drag and drop, paste, or camera photo, and the guest is marked verified.
Block a Guest
Block or unblock a guest's account from their profile, with a confirmation before it takes effect.
Want to see it on your own portfolio?
Book a walkthrough with someone who has run a mid term operation. Every property you manage in RentOS is also listed on Rent Remote, free on every plan.