Customer Success and Onboarding Manager
- Role filled
- Customer success
- Remote, Europe
- Full-time
You take a new operator from signed to running: portfolio imported, contracts and deposit rules configured, channels connected, team trained.
This role has been filled.
Thank you to everyone who applied. We keep the page up so you can see how we describe the work. See what is open now, or send an open application.
About RentRemote
RentRemote started inside a rental operation, not a software company. RentOS is the tool we kept wishing existed: one place for contracts, monthly stays, channels, and the paperwork that comes with tenants who stay for months rather than nights.
Today RentOS is the leading platform in mid term rentals, used by operators running furnished apartments, flex living buildings, and student housing. The team is small and distributed across Europe, and everyone here talks to the people who use what we ship.
About the role
An operator's first month on RentOS decides whether they trust it. You own that month: what gets imported, what gets configured, who gets trained, and what we do when the software does not match how they actually work.
What you'll do
- 01Import the portfolio and get the data right, because everything after it inherits the mistakes.
- 02Configure contracts, deposit rules and billing to match how this operator actually works.
- 03Train the team that will use RentOS daily, then check three weeks later whether they still are.
- 04Decide what live means for the account and hold the standard for it.
- 05Write down what each account needs, so the next person to touch it is not starting from scratch.
What we look for
- You have run onboarding or operations for a business where a mistake reaches a customer the same day.
- You are organised in a way other people can see: dates, owners, and what is still open.
- You are patient with people and impatient with process.
- You chase the thing nobody assigned to you, because you noticed it first.
Strong candidates may also have
- Experience onboarding customers onto property, hospitality, or finance software.
- A second European language, and comfort training a team that is not in your timezone.
Sample projects
Real examples of what this role picks up, not a wish list.
- Project 01Import a 300 unit portfolio, reconcile it against the operator's own records, and get their sign off that it is right.
- Project 02Configure deposit rules for an operator working across two countries with different legal limits.
- Project 03Run a training week for an operations team of eight, then cut the parts of it nobody needed.
Logistics
The role is full-time and remote, anywhere we can employ across Europe.
We hire when the work is waiting, not on a schedule, and a role is marked filled as soon as it is. If the timing is wrong but the fit is right, say so and we will keep the conversation open.
- Team
- Customer success
- Location
- Remote, Europe
- Commitment
- Full-time
- Posted
- September 8, 2026
- Status
- Role filled